A custom AI ITSM Agent that triages, routes and resolves IT tickets automatically — from password resets to access requests — so your IT team only sees the issues that actually need them.
One agent — turning a flood of IT tickets into instant resolutions and clean, prioritised escalations.
Every incoming ticket is classified, prioritised and routed to the right queue or engineer automatically, based on urgency and topic.
Common requests — password resets, access provisioning, software installs — are resolved directly through connected systems, no human needed.
Tickets are ranked and escalated based on your SLA policies, so nothing critical slips through or breaches deadline.
Employees get instant answers and resolutions around the clock, without waiting for the helpdesk to open.
When escalated to a human, the engineer gets a complete summary, history and suggested fix — no repeated questions.
Surfaces recurring issues and infrastructure patterns from ticket volume, so your team can fix root causes, not just symptoms.
We analyse your historical ticket volume to identify the highest-impact issues to automate first.
We connect the agent to your existing service desk — Jira, Zendesk, Freshservice or ServiceNow.
We build automated resolution flows for your top recurring ticket types, with safe approval steps where needed.
We test the agent against real historical tickets to validate accuracy before it goes live for employees.
Deployed to your helpdesk channel, with ongoing tuning as new ticket types and systems are added.
Resolves password resets and access requests instantly, with identity verification built in.
Guides employees through common fixes and flags genuine hardware faults for a technician visit.
Automates account provisioning and de-provisioning checklists for new hires and departing staff.
Detects and escalates major incidents immediately, notifying the right on-call engineer with context.
Walks employees through connectivity troubleshooting before routing unresolved issues to network engineers.
Handles software licence and equipment requests end-to-end, routing approvals to the right manager.
Your AI ITSM Agent plugs directly into the ticketing and IT tools your team already relies on.
Our helpdesk was buried in password reset tickets every single day. Evynta's ITSM agent now resolves those instantly, and our engineers finally have time for real infrastructure work.
We were missing SLA targets constantly with our old queue system. The AI agent now triages and prioritises everything the moment it comes in, and our breach rate has dropped dramatically.
An AI ITSM Agent is an AI assistant that handles IT service management tasks automatically — triaging incoming tickets, resolving common issues like password resets and access requests instantly, and routing complex issues to the right engineer with full context attached.
An AI ITSM Agent from Evynta starts from $1,000 for ticket triage and basic self-service resolution, up to $3,000–$6,000+ for a full agent with automated resolution workflows, SLA-based routing and multi-tool integration. See our pricing page for full details.
We integrate with Jira Service Management, Zendesk, Freshservice, ServiceNow, and most major ticketing and ITSM platforms your team already uses, alongside Slack and Microsoft Teams for notifications.
Yes. For common, well-defined issues like password resets, access provisioning and software installs, the agent can execute the resolution directly through connected systems — not just log a ticket for a human to action later.
No. It handles repetitive, high-volume requests instantly so your IT team can focus on complex issues, projects and infrastructure work instead of routine tickets.
All identity verification and credential actions run through your existing secure identity provider (like Active Directory or Okta) — the agent never stores or exposes passwords directly.
The ITSM Agent works even better paired with these agents across your organisation.
Ground ticket resolutions in your actual IT documentation and runbooks, with sources cited.
Extend the same triage-and-resolve model to external customer support tickets.
Pair with onboarding workflows to auto-provision new hire access the moment HR approves.
Book a free 30-minute demo. We'll show you exactly what your ITSM Agent will look like — connected to your real ticket queue.
Starting from $1,000 · Live in 7–14 days · UAE, USA, UK & India