A single AI-powered service desk that routes tickets intelligently, lets agents jump into video or screen share instantly, manages every ticket end-to-end, and keeps support running around the clock.
Tickets are classified by urgency, topic and customer value the moment they arrive, then routed automatically — no manual sorting, no tickets sitting untouched in a shared inbox.
When text isn't enough, customers or employees can escalate straight from a chat conversation into a live video call or screen share with an agent — no separate app, no download, no lost context.
A single view of every open, pending and resolved ticket across channels, with SLA timers, ownership and status always visible — nothing falls through the cracks.
AI handles first-response and common resolutions around the clock, so your team wakes up to a queue that's already triaged, partly resolved, and prioritised — not a backlog.
We map every channel tickets currently come through — email, chat, WhatsApp, phone — and current pain points.
We configure classification, routing rules and SLA policies based on how your team actually prioritises work.
We wire up video escalation, screen share and every support channel into one unified queue.
We configure auto-resolution for common tickets and test the full flow against real historical requests.
Deployed live, with ongoing tuning of routing accuracy and automation coverage as volume grows.
Routes and resolves customer tickets across email, chat and WhatsApp from a single unified queue.
Handles employee IT requests with the same routing, video support and auto-resolution as customer support.
Manages employee HR queries and requests in a dedicated queue with its own routing rules and permissions.
Escalates checkout and payment issues straight to video/screen share for fast, visual resolution.
Routes tenant maintenance requests and buyer queries to the right team, with video walkthroughs when needed.
Handles sensitive account and transaction queries with strict routing rules and full audit trails.
Your AI Service Desk pulls tickets from every channel your customers and employees already reach out on.
We had tickets scattered across email, WhatsApp and a shared inbox. Everything now lands in one queue, routed automatically, and our first response time dropped from hours to seconds.
The screen share escalation is what sold us. Instead of a 20-message back and forth, our agent just sees the customer's screen and fixes it in two minutes.
An AI Service Desk is a unified support platform that combines intelligent ticket routing, video and screen-share support, full ticket management, and automated 24/7 responses, so customer or employee issues are handled end-to-end in one place.
An AI Service Desk from Evynta starts from $900 for core ticketing and routing, up to $3,000–$7,000+ for the full platform with video support, multi-channel deployment and custom workflow automation. See our pricing page for full details.
Yes, it can run as your primary service desk, or sit on top of your existing helpdesk tool and add AI routing, automation and video support without requiring you to migrate everything at once.
Yes. Customers and employees can escalate from a chat conversation straight into a video call or screen share with an agent, without leaving the page or downloading separate software.
Yes. Support, IT and internal HR requests can all run through the same platform with separate queues, routing rules and permissions per department.
Tickets are classified and routed to the right queue or agent within seconds of arriving, regardless of which channel they came in through.
The AI Service Desk works even better paired with these agents and services.
Ground first-response answers in your own documentation so tickets get resolved faster and accurately.
Extend the same routing and auto-resolution logic to internal IT tickets specifically.
Pair with a conversational support agent to handle first-response before a ticket is even needed.
Book a free 30-minute demo. We'll show you exactly what your AI Service Desk will look like — routing, video and ticketing, all in one place.
Starting from $900 · Live in 7–14 days · UAE, USA, UK & India